• Do You Have Email And Phone Support?

    Answer: Our "Free" technical support is by email only. We offer this Free support to all QuickTracer customers. Please use our Help Desk Support form for fastest reply.

    In order to better serve our customers, we have established an     On-line Help Form available from our website that you can use to contact us.

    You can access our     Help Desk Support Form by clicking here!

    For fastest response from our support team, always use our     Help Desk Support Form when starting new support issues that you need to send to QuickTracer support.

    If a support issue cannot be resolved in a single email from our support department, we may issue a     Support Ticket number. If there is a support ticket number in the subject of an email please be sure to include that ticket number in the subject of your replies to us.

    We strive to answer all support emails the same business day that we receive them.

    Phone Support: We do not currently offer phone support for QuickTracer products. Please understand that email support is the fastest way for us to help you and rest assured that we answer each and every email that we receive. The emails also give us a record of each support issue that provides for an account of where in the process we are with a given support issue. Additionally, providing phone support would significantly increase the retail price for our products and this is not something we see as a benefit to our customers.

    Important: If you do not receive an email from us within 24 hours, please check your spam filter to see if the message was caught there. You may need to add our email addresses to your contact list if your email service provider or email software has spam filtering enabled. Be sure to add help@quicktracer.com to your "contacts" list in your email package and/or online email system to ensure receiving future communications.


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